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KSL Connect – everything you need to run a call centre

Servers, Support, Configuration, Integration, Advice and Calls

How does it work?

We work in partnership with you to help you focus on your business and not worry about how to run a dialler effectively and compliantly.

  • We provide the servers, calls, support, configuration, integration, and regulatory advice
  • You provide the office, agents, computers, leads, internet connection and manager.

Together we create an effective sales team that drives your business forward through increased sales while keeping your costs down and making sure that your sales process doesn’t run into regulatory problems.

Got Questions?

KSL Connect - your own team of call centre ninjas without the huge salaries.

What makes us different?

We like to get to know our customers, understanding what they are they trying to achieve with the dialler.  We can then help them, looking at how the dialler works on a daily basis making sure that the agents are doing the right thing. Most other dialler companies just give you a dialler and walk away.
We are not just interested in making a sale and moving on, we get to know our customers properly. We do not just have experience of how the dialler works. We have the experience of actually running diallers in the wild.
Other companies will look at the issues you are having and say that it is not down to them, “that is not a dialler problem” or “that is a data issue, not a dialler issue”.
The difference with us, we don’t just leave you. We are there every day at any time to help you. Some of our customers will send us emails at midnight asking for help.
Working with us, you are much closer to the people that have worked with Vici dial in the wild. Unlike other companies you do not have to go through 1st, 2nd and 3rd line support to get any help.
Other providers are slow to respond and like to charge you for additional features, integration and support that we think are the basics and should be included within a fixed monthly cost.
We know 20 mins down time is not just 20 mins downtime. It is 20 mins x 30 agents… that is 600 mins downtime. We know what it is like feeling the pain when the data does not seem to be working. And it is knowing when there is an issue, and how to get it resolved quickly.
We are different because we know what it is that makes a call centre tick. Who are the key players in the call centre and understanding how those key players work? It is knowing when targets are tight… What can we do to help improve it and hit those targets?

By definition a dialler will help your sales process be faster and more efficient. As a result you will make more calls. To avoid uncertainty about monthly bills we provide an all inclusive offer: access to all our services and the calls for a fixed monthly price.

Our fixed monthly price offer means that you can get things done quickly and without surprise charges. You pay us for support and that’s exactly what you get.

We can provide you with as many telephone numbers as you need at no extra charge. Whether you need local numbers or national non-geographic numbers we provide them for free. Allowing you to have as many numbers as you need means you can pin telephone numbers to lead sources and get clear reporting on which of them is working best for you.

We can host as many servers as you need. Whether it’s a single server for ten agents or enough infrastructure to run hundreds we can provide whatever you need all included in the fixed monthly fee.

Call recording is one of the most powerful tools available to a call centre; it can help with agent training, proving to a regulator that your sales calls are compliant or proving to a customer who is disputing a sale that the product or service was described precisely. By default all calls are recorded for you and are easily accessible through the dialler’s user interface and all included in the fixed monthly price.

Integration into the dialler is straight-forward and easy to do. Whether that’s having your website post leads straight into your dialler, having your crm instruct the dialler to call a particular client or having the dialler create new sales in your transaction processing system, as long as the other system can make and receive webhook calls the dialler can communicate with it.

As a telecommunications reseller we are under a duty of care to make sure that you as the end user understand the regulations that you must comply with. We will configure your dialler to be compliant and we will adivse you on all aspects of running an outbound dialler compliantly.

Ultimately the responsibility to comply with regulation remains yours but if we think you’ve inadvertently strayed outside the lines we will tell you.

As a new client we would expect to train your manager on the correct use of the dialler and initially we would also train your agents. By doing this we aim to have your manager able to train agents themselves as new agents often need close support and fast right answers.

Technology that takes you beyond a contact centre

Predictive Dialler