By definition a dialler will help your sales process be faster and more efficient. As a result you will make more calls. To avoid uncertainty about monthly bills we provide an all inclusive offer: access to all our services and the calls for a fixed monthly price.
Our fixed monthly price offer means that you can get things done quickly and without surprise charges. You pay us for support and that’s exactly what you get.
We can provide you with as many telephone numbers as you need at no extra charge. Whether you need local numbers or national non-geographic numbers we provide them for free. Allowing you to have as many numbers as you need means you can pin telephone numbers to lead sources and get clear reporting on which of them is working best for you.
We can host as many servers as you need. Whether it’s a single server for ten agents or enough infrastructure to run hundreds we can provide whatever you need all included in the fixed monthly fee.
Call recording is one of the most powerful tools available to a call centre; it can help with agent training, proving to a regulator that your sales calls are compliant or proving to a customer who is disputing a sale that the product or service was described precisely. By default all calls are recorded for you and are easily accessible through the dialler’s user interface and all included in the fixed monthly price.
Integration into the dialler is straight-forward and easy to do. Whether that’s having your website post leads straight into your dialler, having your crm instruct the dialler to call a particular client or having the dialler create new sales in your transaction processing system, as long as the other system can make and receive webhook calls the dialler can communicate with it.
As a telecommunications reseller we are under a duty of care to make sure that you as the end user understand the regulations that you must comply with. We will configure your dialler to be compliant and we will adivse you on all aspects of running an outbound dialler compliantly.
Ultimately the responsibility to comply with regulation remains yours but if we think you’ve inadvertently strayed outside the lines we will tell you.
As a new client we would expect to train your manager on the correct use of the dialler and initially we would also train your agents. By doing this we aim to have your manager able to train agents themselves as new agents often need close support and fast right answers.